FAQs

A: We accept all major cards
credit (except AMEX) and debit (using PAYPAL only)

A: K.ÉLÉGANCE is a 100% boutique
offered online only.

A: Our store prices are in
Canadian dollars (CAD).

A: Yes, we ship internationally to the United States and Europe. To order from a country other than Canada, the United States and Europe or if your country is not listed as a European country at checkout: please contact us by email to place an order.
*International orders are subject to import taxes,
duties and customs taxes, which are applied once your
shipment reaches the destination country. We cannot predict what will be
your specific charges. For more information on customs policies
from your country, please contact your local customs office. All
Taxes, duties and customs fees are the responsibility of the recipient of the package.
Your local carrier may be able to give you information.
on the method of payment accepted for duties, taxes and other charges levied
at the delivery.

A: It takes 1-3 business days for
shipping your product.

A: Depending on your location, the
Delivery may take between 1 and 60 business days. Please be assured that we will
will send your tracking number as soon as the product is shipped.

A: The order confirmation email is
sent to your email within 24 hours after payment. Please try
to check your spam or trash because it can
also be found there.

A: Most articles are covered in
1 to 8 hours. If you wish to cancel your order for any reason
any, please send us a message by going to the " Contact " page
We ".

A: We strongly believe in the quality of our
products. This is why customers can return our
UNWORN products in perfect condition within 14 days of receipt of
the order. Products must be returned in their original packaging
without exception, with all accessories, plastics and labels in their condition of arrival. The
Sale or clearance items cannot be returned or exchanged,
These are FINAL SALES.

To initiate a return, customers must contact us
contact within 14 days inclusive of receipt of their order
to obtain a return authorization and shipping instructions.
Returns must be sent by secure mail with tracking, postage
return being the responsibility of the customer, except in the event of an error on our part.

Refunds will be made via the method of
initial payment within 14 days of receipt and inspection of
jewelry and returned products. The initial delivery costs are not
refundable, unless the return is due to an error on our part.

Please contact us via email at (contact.kelegance@gmail.com) first and we will
provide the appropriate return address.⚠️ Please note that return shipping costs /
exchange are at your expense. We will not provide a shipping label for
return.⚠️ Please also note that any return that
is sent to us without first contacting our customer service will not be
not accepted.