FAQ
Frequently asked questions
Find answers to common questions about K.ELEGANCE products, orders, shipping and returns.
What types of products does K.ELEGANCE offer?
K.ELEGANCE offers bags, jewelry, accessories and clothing designed in Quebec. Each collection is developed around contemporary design, functionality and transmission.
How do I choose the right bag?
Review each model’s detailed description to compare size, compartments, carrying options and materials. You can also shop by need through Handbags, Tote Bags, Backpacks, Work Bags and Large Capacity collections.
Can colors vary slightly?
Yes. Depending on your screen, lighting and the material, slight color variations may appear between photos and the actual product.
How should I care for my bag?
Avoid prolonged exposure to moisture, heat and abrasive surfaces. Store your bag in its protective dust bag when included and follow the care instructions provided with your product.
Where do you ship?
Shipping is available in Canada, the United States and several international destinations. Available options and applicable fees are shown at checkout.
How long does order processing take?
Orders are prepared with care before shipment. Delivery time then depends on the destination and selected carrier.
Can I return an item?
Returns are accepted according to the K.ELEGANCE return policy, including the timeframe stated on the store. Items must meet the applicable conditions before being returned.
How can I track my order?
When tracking is available, the tracking number is provided after shipment so you can follow your order.
Are payments secure?
Payments are processed through the secure options available at Shopify checkout.
How can I contact K.ELEGANCE?
Use the Contact Us page and include your order number for purchase-related requests so your inquiry can be handled more efficiently.
FAQs
Q: What types of payment do you accept?
A: We accept all major cards
credit (except AMEX) and debit (using PAYPAL only)
Q: Do you have stores or only an online store?
A: K.ÉLÉGANCE is a 100% boutique
offered online only.
Q: What currency are your store prices in?
A: Our store prices are in
Canadian dollars (CAD).
Q: Do you ship internationally?
A: Yes, we ship internationally to the United States and Europe. To order from a country other than Canada, the United States and Europe or if your country is not listed as a European country at checkout: please contact us by email to place an order.
*International orders are subject to import taxes,
duties and customs taxes, which are applied once your
shipment reaches the destination country. We cannot predict what will be
your specific charges. For more information on customs policies
from your country, please contact your local customs office. All
Taxes, duties and customs fees are the responsibility of the recipient of the package.
Your local carrier may be able to give you information.
on the method of payment accepted for duties, taxes and other charges levied
at the delivery.
Q: How long will it take for my product to ship?
A: It takes 1-3 business days for
shipping your product.
Q: What is the estimated delivery date?
A: Depending on your location, the
Delivery may take between 1 and 60 business days. Please be assured that we will
will send your tracking number as soon as the product is shipped.
Q: Where is my order confirmation?
A: The order confirmation email is
sent to your email within 24 hours after payment. Please try
to check your spam or trash because it can
also be found there.
Q: What happens if I want to cancel my order?
A: Most articles are covered in
1 to 8 hours. If you wish to cancel your order for any reason
any, please send us a message by going to the " Contact " page
We ".
Q: How do I refund my item?
A: We strongly believe in the quality of our
products. This is why customers can return our
UNWORN products in perfect condition within 14 days of receipt of
the order. Products must be returned in their original packaging
without exception, with all accessories, plastics and labels in their condition of arrival. The
Sale or clearance items cannot be returned or exchanged,
These are FINAL SALES.
To initiate a return, customers must contact us
contact within 14 days inclusive of receipt of their order
to obtain a return authorization and shipping instructions.
Returns must be sent by secure mail with tracking, postage
return being the responsibility of the customer, except in the event of an error on our part.
Refunds will be made via the method of
initial payment within 14 days of receipt and inspection of
jewelry and returned products. The initial delivery costs are not
refundable, unless the return is due to an error on our part.
Please contact us via email at (contact.kelegance@gmail.com) first and we will
provide the appropriate return address.⚠️ Please note that return shipping costs /
exchange are at your expense. We will not provide a shipping label for
return.⚠️ Please also note that any return that
is sent to us without first contacting our customer service will not be
not accepted.